DXC Technology (NYSE: DXC), the world’s leading independent, end-to-end IT services company, today announced Digital Insurance as a Service (DIaaS), an integrated, end-to-end solution tailored for the North American insurance market that enables insurers to maintain and expand their relevance with clients.
Today’s insurers are wrestling with a dual agenda, working to meet changing consumer demand for innovative digital services while at the same time upgrading their existing technology infrastructures. With DXC’s DIaaS, insurers can accelerate their journey to digital.
They now can launch simplified products quickly and deliver a streamlined digital customer experience across new business, servicing and claims — all with a consumption-based pricing structure. Insurers also can tap the benefits of an easy-to-deploy infrastructure that eliminates the need for large and lengthy capital-intensive projects and helps align costs with revenue.
To provide a standardized deployment capability tailored for the North American insurance market, DXC brings its deep industry expertise, software and services together with its extensive partner network. Two versions of DIaaS are available: one for life and wealth insurers and one for property and casualty insurers.
- DXC’s OmniChannel Digital Consumer Engagement Platform
- Modern, API-enabled policy administration systems for either life and wealth insurers or property and casualty insurers, including billing and claims
- A robust, externalized product configuration, rating and rules engine
- Data analytics, providing insights for the creation of tailored customer offerings and better understanding of risk
- A comprehensive deployment environment encompassing cloud computing and storage, secure networks, API gateway, cybersecurity, disaster recovery, business continuity and more
- Across-the-board, 24×7 operations support for applications, infrastructure and cybersecurity
The modularity of DIaaS gives insurers the flexibility to consume the entire solution on a turnkey basis, or integrate their own components, including other policy systems or their own digital engagement platforms.
“Today, every insurer is working to deliver a more digital experience to their policyholders and distribution partners,” commented Donald Light, research director at research and advisory firm Celent. “Insurers with siloed legacy systems face formidable obstacles to achieving their digital goals. Many insurers are looking to their external technology providers for tools and solutions to accelerate their digital journey.”
“Fundamental to DXC’s strategy for insurance is a commitment to lead the industry’s digital transformation,” said Phil Ratcliff, vice president and general manager of the global insurance industry at DXC. “Insurers are in a race against time, as their competitors and new market entrants are raising the bar quickly. The breadth of our capabilities and our standing in the market, now combined with DIaaS, uniquely position DXC Technology to curate and implement an insurance ecosystem that will satisfy the expectations of today’s digitally savvy consumer, while delivering outstanding business agility.”
The DIaaS solution is the latest addition to DXC’s growing portfolio of digital insurance solutions, including automobile Usage-Based Insurance (UBI), digital claims FNOL and OmniChannel Digital Consumer Engagement Platform. In addition, DXC can surround DIaaS with a Business Process Services (BPS) capability.